Privacy Policy.

1. Introduction

Axone Health Enterprizes Private Limited (“Axone”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the Personal Data entrusted to us. This Privacy Policy describes how we collect, use, disclose, store, and otherwise process Personal Data when you visit our website, interact with us, or use our products and services.

This Privacy Policy applies to the Personal Data processed by Axone in connection with its business operations and is intended to comply with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), where applicable.

Where Axone processes Personal Data on behalf of healthcare organisations using the Axone platform, such processing is carried out in accordance with the applicable customer agreements and the instructions of the relevant healthcare organisation. If you are a patient whose Personal Data has been collected by a healthcare provider using the Axone platform, please contact the relevant healthcare provider regarding its privacy practices and the processing of your Personal Data.

Scope

This Privacy Policy applies to Personal Data processed by Axone through its website, products, services, and other interactions with individuals, including authorised users of the Axone platform, representatives of customers, prospective customers, vendors, business partners, and other individuals who interact with us.

This Privacy Policy does not apply to third-party websites, applications, or services that may be accessible through our website or platform. We encourage you to review the privacy policies of such third parties before providing your Personal Data.

2. Information we collect

The categories of Personal Data we collect depend on your interaction with Axone and the services you use.

2.1 Information you provide

We may collect information that you voluntarily provide when you:

• contact us through our website;
• request a demonstration of our products or services;
• communicate with us by email, telephone, or other channels;
• subscribe to updates or newsletters;
• participate in surveys or feedback programmes; or
• otherwise interact with Axone.

This information may include your name, organisation, designation, business email address, telephone number, and any other information you choose to provide.

2.2 Account information

Where you are provided access to the Axone platform, we may collect information required to create and manage your user account, including your name, business contact information, organisation, user role, and authentication credentials.

2.3 Information processed through the platform

The Axone platform enables healthcare organisations to create, manage, and maintain clinical documentation and related healthcare workflows.

Where healthcare organisations use the platform, Axone may process Personal Data submitted through the platform, including health-related information, consultation records, clinical documentation, voice inputs, and other information necessary to provide the requested services.

Axone processes such information for the purpose of providing the services requested by the relevant customer and in accordance with the applicable customer agreements and applicable law.

2.4 Technical information

When you access our website or use the Axone platform, we may automatically collect certain technical and usage information, including:

• IP address;
• browser type and version;
• operating system;
• device information;
• log files;
• session information;
• usage statistics; and
• diagnostic information.

We use this information to operate, maintain, secure, and improve our website and services.

2.5 Cookies and similar technologies

We may use cookies and similar technologies that are necessary for the operation, security, and performance of our website. Where analytics technologies are used, they help us understand how visitors interact with our website and improve the user experience.

You may modify your browser settings to manage cookies; however, doing so may affect the functionality of certain features of our website.

3. How we use your information

We may use Personal Data for the following purposes:

• providing and maintaining our products and services;
• creating and administering user accounts;
• authenticating authorised users;
• responding to enquiries and providing customer support;
• communicating service-related information and important updates;
• monitoring, maintaining, and improving the security, availability, and performance of our systems;
• investigating security incidents and preventing unauthorised use of our services;
• administering customer relationships, contracts, and billing;
• complying with applicable legal, regulatory, and contractual obligations; and
• any other purpose permitted or required under applicable law.

Where we process Personal Data on behalf of our customers, we process such information only to provide the services requested by the customer and in accordance with the applicable contractual arrangements.

4. AI and clinical data processing

Axone provides technology solutions that support clinical documentation and related healthcare workflows.

Where our AI-enabled features are used, they process information submitted by authorised users to generate clinical documentation and related outputs requested by the customer.

Axone does not use Personal Data processed on behalf of customers to train or improve its AI models unless expressly authorised under the applicable customer agreement or otherwise permitted by applicable law.

Where product improvement activities are undertaken, they are performed using information that has been appropriately de-identified, anonymised, or aggregated, as applicable.

5. How we share your information

Axone does not sell or rent Personal Data. We may disclose Personal Data in the following circumstances:

5.1 Service providers

We may share Personal Data with trusted third-party service providers who assist us in operating our business, delivering our services, hosting our infrastructure, providing technical support, or performing services on our behalf. Such service providers are authorised to process Personal Data only for the purposes for which it has been shared and are subject to appropriate contractual obligations.

5.2 Customers

Where Axone processes Personal Data on behalf of healthcare organisations, Personal Data may be disclosed to the relevant customer in accordance with the applicable customer agreement and the customer’s instructions.

5.3 Legal and regulatory requirements

We may disclose Personal Data where required to do so by applicable law, regulation, court order, governmental authority, or other lawful process, or where such disclosure is necessary to establish, exercise, or defend legal rights.

5.4 Corporate transactions

If Axone is involved in a merger, acquisition, corporate restructuring, financing transaction, or sale of all or a portion of its business or assets, Personal Data may be transferred as part of that transaction, subject to applicable legal requirements.

6. Data security

Axone maintains appropriate technical and organisational measures designed to protect Personal Data against unauthorised access, disclosure, alteration, loss, and destruction.

These measures are designed having regard to the nature of the Personal Data processed, the purposes of processing, and the risks associated with such processing. We regularly review and update our security practices to support the ongoing confidentiality, integrity, and availability of our systems and services.

Where Axone engages third-party service providers to support the delivery of its services, such providers are required to maintain appropriate security measures consistent with the nature of the services provided and applicable contractual obligations.

7. Data retention

Axone retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, comply with applicable legal or regulatory obligations, resolve disputes, enforce contractual rights, and meet legitimate business requirements.

Where Axone processes Personal Data on behalf of healthcare organisations, the retention and deletion of such Personal Data are generally governed by the applicable customer agreement and the customer’s instructions.

8. Your rights

Subject to applicable law, you may have certain rights in relation to your Personal Data, including the right to:

• request access to your Personal Data;
• request correction or updating of inaccurate or incomplete Personal Data;
• request erasure of Personal Data, where applicable;
• withdraw consent where processing is based on consent;
• nominate another individual to exercise your rights in accordance with applicable law; and
• submit a grievance regarding the processing of your Personal Data.

Where Axone processes Personal Data on behalf of a healthcare organisation, requests relating to such Personal Data should generally be directed to the relevant healthcare organisation. Where appropriate, Axone will provide reasonable assistance to the relevant customer in responding to such requests.

9. International data transfers

Axone may process or permit access to Personal Data from locations outside India where necessary to provide its services, support its business operations, or comply with customer requirements.

Where Personal Data is transferred across jurisdictions, Axone will take reasonable steps to ensure that such transfers are carried out in accordance with applicable legal requirements and appropriate contractual or organisational safeguards.

10. Children’s privacy

Axone’s website and services are intended primarily for healthcare organisations and authorised users of those organisations. Our website is not directed towards children.

Where Personal Data relating to children is processed through the Axone platform on behalf of healthcare organisations, such processing is undertaken solely on behalf of the relevant healthcare organisation. The responsibility for obtaining any consent or authorisation required under applicable law rests with the relevant healthcare organisation.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

The updated version will be published on our website with the revised “Last updated” date. Where required by applicable law, we will provide appropriate notice of material changes before they become effective.

12. Contact us

If you have any questions, concerns, or requests relating to this Privacy Policy or our processing of Personal Data, please contact us at:

Axone Health Enterprizes Private Limited
CIN: U62013KA2024PTC190583
WeWork, Vaishnavi Signature, Outer Ring Road, Bellandur, Bengaluru, Karnataka, India
General enquiries: team@axonehealth.com
Privacy and Grievance Officer: team@axonehealth.com

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