Platform · EHR/HMIS · Reception
The front desk that thinks ahead of the queue.
MRN generation, AI triage, queue management, insurance validation - from the patient\u2019s first step into the lobby.
Capabilities
What this module actually does.
Instant registration
MRN and IPN in seconds.
MRN and IPN generated on the fly. ABDM Health ID linked. No legacy system required, no double entry.
AI triage
Symptoms route the patient.
Symptoms captured at registration. The system routes patients to the right specialist, with predicted wait times.
Multi-channel booking
Walk-in, app, kiosk, phone.
Every booking flows through the same intelligent queue. The lobby and the app live on the same data.
How it connects
Where this module sits in the hospital signal graph.
Stage 01
Arrival
Walk-in, app, kiosk, phone
Stage 02
Register
MRN + ABDM Health ID
Stage 03
Triage
Symptoms → specialist
Stage 04
Consult
OPD, with context attached
By the numbers
What changes at the front desk.
65%
reduction in average wait time
4
minute average registration
99%
insurance pre-validation accuracy
0
paper forms by default
In the product
Reception cockpit - every channel, one queue.
- · Predicted wait time - OPD-3 cardiology: 22 minutes (down from 41).
- · Insurance pre-auth - Star Health pre-auth verified for Mr S Verma, OPD-2.
- · ABDM Health ID auto-linked for Mrs L Devi, MRN OPD-3320.
- · Walk-in queue - 12 patients in lobby, 4 routed to specialty triage.
Illustrative interface · configurable per hospital.
Where the experience begins
“Reception is where patient experience begins. Axone makes that experience faster, calmer, and more accurate, from the first hello.”